Thermostat E W5 Error

[Aerodevelopment]

Hi, our Nest thermostat E is no longer finding or connecting to a network. It is showing a W5 error. I have restarted, reset and checked everything. It still will not connect. It won’t find or identify any networks. Tried typing our network in manually, and that doesn’t work either, despite all our other network devices working just fine. I just need a replacement. Thanks.

[Gio235]

I had this issue happened to me twice for a Nest Thermostat E. Turns out I needed to purchase and install a Nest Power Connector. Haven't had any issue since installing it this past October/November. I suggest reaching out to Google Nest support and try getting a replacement unit.

[MelbaDT]

Hey folks, 

Thanks for responding and for your suggestion, Gio235. 

Aerodevelopment, sorry to hear about your Nest thermostat but thanks for trying those steps already. I want to check on your options. 

Could you provide a photo of your thermostat display showing the code you're getting? Also, when and where did you buy it as well as what country are you in?

Best, 

Melba

[Aerodevelopment]

Issue was handled by one of your engineers. Thanks.

[MelbaDT]

Hey there, 

Got it and thanks for keeping us in the loop. 

Feel free to let us know if you have more questions. 

Best, 

Melba

[Ryan_G]

Hey Aerodevelopment,

Thanks for being here at the Google Nest Community.

I'd like to jump in here and check how your case is going. Let us know if you have further questions by replying on this thread.

Best regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan

[Aerodevelopment]

Replacement that reads network arrived, thanks.

[MelbaDT]

Hey there, 

That's awesome and thanks for keeping us posted. Feel free to let us know if you need anything else. 

Cheers, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba