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Thermostat E wifi connection

KyleN-E
Community Member

Hi,

i am trying to connect my thermostat to my wifi and it comes up with the TD006 (6007) issue.

i have split my wifi to have 2.4hz and 5hz as i know the smart devices work better on 2.4 but this has not made any difference. i gather that it could be the IPv6 vs the IPv4 matter that is the issue. is this correct and does anyone know which is best for the thermostat E as Google does not give any indication on this and i cannot find any relevant info suggestion anything?

1 Recommended Answer

KyleN-E
Community Member

By way of update i had a call with Paola from Google to try and resolve the matter, she was fantastic and we tried a number of options. It would seem the thermostat is the issue and as such i will be getting a replacement.

View Recommended Answer in original post

6 REPLIES 6

YukamoRan
Community Member

You are going to want to make sure your router supports IPV6 and make sure that your router doesn't have wireless isolation turned on. Also, is your Wi-Fi Name/Password for both the bands the same? Sometimes its a hit or miss for the nest to find the 2.4ghz Wi-Fi network if they're the same name.

Jeran
Community Specialist
Community Specialist

Hey there KyleN-E,

I'm just checking up on this thread, did you have any more questions or need any additional help? 

Thank you for helping out on this thread, YukamoRan!

Best regards,
Jeran
 

KyleN-E
Community Member

Hi Jeran,

so the issue continues, i can confirm that it is IPv6 that i am on. i have also split the line to have 24ghz and 5ghz, tried connecting to the 2.4ghz numerous times, reset the router etc and still nothing.  i then spoke with google on a call and they advised to check that i was running 802.11 b/g/n so i called my ISP and they confirmed that i am on this as a standard. it still wont work.

as such i suspect that potentially the thermostat is faulty and i will need to see what google will do to assist me with that. hoping all ok as i bought it through the google store.

 

thanks,

 

Kyle 

KyleN-E
Community Member

By way of update i had a call with Paola from Google to try and resolve the matter, she was fantastic and we tried a number of options. It would seem the thermostat is the issue and as such i will be getting a replacement.

Jeran
Community Specialist
Community Specialist

Hiya KyleN-E,

 

Awesome, I'm glad to hear that Thermostat Support was able to help you out. Thank you for coming back and letting us know! In that case, did you have any other questions or concerns for us here on the forum?

 

Best regards,

Jeran

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake