Thermostat/ Heat Link Dead

[Paul2]

On Friday 17th December my heating and hot water stopped. Two engineers later, I’m told that the Heat Link on my Nest is receiving power but not connecting with anything  - no signal to boiler/ hot water or thermostat or mobile.

I purchased this in March 19 and Google Nest replaced thermostat element in Feb ‘21. I believe this to be under warranty.

[Paul2]

It looks like this is a common problem, reading through the comments. Is it or could it be possible that a software problem is causing this? Can someone offer advice on how to take this challenge to Google Nest, please. Thanks

[Frustratedddd]

Simple answer is yes it's very common

There is no challenge, just ring them and they will help

[Paul2]

Thanks, a replacement on its way. Till the next time I suppose.

[AlexD]

Hi @Paul2 , sorry for the late reply. I am happy to hear things are back on track. If anything else comes up that I can assist with, make sure to let me know. 

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.