Thermostat can’t connect to wifi

[Alexhmk86]

Our nest thermostat has been fine for the past year, but recently came up with the message “Your thermostat has a problem and is unable to connect to Wi-Fi. nest.com/w5”

Our wifi is really strong in this room and we have tried to reset etc as internet advice had suggested. 

We had this issue originally a year ago when we moved into this house ….and they ended up having to send a new unit. Surely this isn’t the case again only a year on??

[Frustratedddd]

Faulty wifi chip, you must have found the information on this forum when you searched, it's full of these problems.

[Jake]

Hey Alexhmk86,

Apologies for the delayed reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey Alexhmk86,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Alexhmk86,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake