Thermostat connected to WiFi but shows as being offline

[Stuart2]

I restarted thermostat and reset network that is connected to. But it keeps showing offline 

[EdwardT]

Hi Stuart2,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How far is your Nest Thermostat from the router
• When did the issue start?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Stuart2,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Stuart2,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward