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Thermostat control

Lulup65
Community Member

Please can someone help. For some strange reason I have lost  the thermostat control on my mobile home app... it was there now its disappeared!!

Tried to find it...no luck

Any ideas?

6 REPLIES 6

VickiATL
Community Member

I have had the same problem. Nothing is working.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I'm sorry to hear that you're having issues with controlling your Nest Thermostat using the app. I'd love to know more about this and I have a few questions:

 

  • What type of Nest Thermostat do you have?
  • Can you still control it stand alone?
  • What message are you seeing on the app?

Looking forward to your response.

 

Thanks,

Edward

VickiATL
Community Member

Hi Edward, I did some trouble shooting with technical support. It was determined that it needs replacing. Thankfully it is still under warranty. Thanks for reaching out.

janthadeus
Community Specialist
Community Specialist

Hey folks,
 

VickiATL, awesome! Great to hear that our support team helped with your replacement thermostat. 

 

Lulup65, how’s it going? Still need our help?

 

Thanks for the help, Edward.
 

Best,

JT

No, I don't need any help for now. I'm waiting for the replacement to arrive. If there's any need for more help then, I will reach out to you all.

Markjosephp
Community Specialist
Community Specialist

Hello VickiATL,

 

Sounds great! I'm glad to hear that it has been replaced. It looks like we can consider this one finished, so I'll close the thread in 24 hours unless I can help with anything else.

 

Regards,

Mark