12-12-2022 08:31 AM - edited 12-12-2022 08:33 AM
Please can someone help. For some strange reason I have lost the thermostat control on my mobile home app... it was there now its disappeared!!
Tried to find it...no luck
Any ideas?
12-12-2022 03:39 PM
I have had the same problem. Nothing is working.
12-16-2022 04:18 PM
Hi folks,
Thanks for reaching out. I'm sorry to hear that you're having issues with controlling your Nest Thermostat using the app. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Thanks,
Edward
12-17-2022 05:35 AM
Hi Edward, I did some trouble shooting with technical support. It was determined that it needs replacing. Thankfully it is still under warranty. Thanks for reaching out.
12-17-2022 10:34 PM
Hey folks,
VickiATL, awesome! Great to hear that our support team helped with your replacement thermostat.
Lulup65, how’s it going? Still need our help?
Thanks for the help, Edward.
Best,
JT
12-18-2022 07:21 AM
No, I don't need any help for now. I'm waiting for the replacement to arrive. If there's any need for more help then, I will reach out to you all.
12-18-2022 09:52 AM
Hello VickiATL,
Sounds great! I'm glad to hear that it has been replaced. It looks like we can consider this one finished, so I'll close the thread in 24 hours unless I can help with anything else.
Regards,
Mark