Thermostat displaying W5 code

[Qjunior19]

My thermostat won’t connect to Wi-Fi displaying a W5 area code

[zoeuvre]

Hi Qjunior19, 

Thanks for bringing this to our attention, and I'm sorry to hear about the situation. Let me take a look at this for you.

A few questions:

1. Where are you located? From North America or Europe?
2. What type of Nest Thermostat do you have? 
3. Have you tried to restart your Nest Thermostat prior to reaching out to us? 

I'll look forward to your response. 

Best,

Zoe