11-05-2022 03:25 AM
Hi , my nest thermostat doesn’t show network i did every way but doesn’t help to me i had this problem before and that time my display out of warranty and they give me replacement but know they don’t do that how can i fix problem ?
thank you
11-05-2022 09:26 AM
Have you used the replacement?
11-05-2022 02:40 PM
Yes i do , i had same problem 15 month before
11-05-2022 03:48 PM
Are you seeing an error code/message? Your other devices can connect to your wifi network?
11-06-2022 01:50 AM
No code , just stock in search network and all my devices work perfect with wifi i did all the way ,
11-07-2022 09:56 AM
Were you able to go to settings on your thermostat display? or try to press and hold your thermostat display for 10 seconds and see if anything changes.
11-07-2022 10:13 AM
I did but doesn’t work , i think hardware problems
11-07-2022 12:52 PM
You already did the factory reset too? Your router is near your thermostat right? That's strange because you're having the same issue. The replacement might be defective.
11-09-2022 11:22 AM
Hi folks,
I'm chiming in to see how I could help.
Thanks for the assistance, @Anonymous.
@Reza5, I'm sorry to hear you've experienced the same issue with your replacement thermostat, and I appreciate that you've tried to find a fix.
Please give these steps a whirl:
Let me know if that helps or if the issue still persists.
Best regards,
Mark
11-09-2022 01:12 PM
I did all off them but didn’t work I don’t know why nest company don’t want to fix this problem in all thermostat 3generation ?!!!
11-09-2022 02:04 PM
Hi there,
Uh oh! I'm sorry if you have to go through this.
Please fill out this form, and we'd be happy to take a look into this for you. Let me know once you're done.
Best regards,
Mark
11-09-2022 02:37 PM
We contacted with your company by email and live chat and they say my thermostat out of the warranty and they can do anything, and they said to me i can fill the feedback form and they don’t want to help me
11-10-2022 09:20 AM
Hey Reza5,
Thanks for letting me know, and I appreciate you checking that with us.
We can still request that they consider the option of replacing the device, since I know how important it is to you. But, in order to do so, I need you to provide us with the receipt from when you purchased your Google Nest Thermostat so that we can run another eligibility check. Otherwise, it will be best if you set yourself up by manually controlling your thermostat. If you have it, you can fill out the form to submit it to our team.
You may also visit our Google Store to see if there are on-going promotions for Google Nest devices in your country. I hope you understand.
Best regards,
Mark
11-14-2022 03:49 PM
Hi Reza5,
I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.
Thanks,
Edward
11-14-2022 10:46 PM
Hi EdwardT
i did the form now , I appreciate if you can help me 🙏🏻
11-15-2022 04:30 PM
Hi Reza5,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
Thanks,
Edward
11-14-2022 10:44 PM
Hi mark sorry for delay, i don’t have receipt I didn’t keep receipt
11-09-2022 01:08 PM
Yes i did every thing , but didn’t work , i think the nest thermostat has this problem , replacement thermostat work for 1 year and again same problem