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Thermostat doesn’t show network

Reza5
Community Member

Hi , my nest thermostat doesn’t show network i did every way but doesn’t help to me i had this problem before and that time my display out of warranty and they give me replacement but know they don’t do that how can i fix problem ? 
thank you 

17 REPLIES 17

eveluna
Bronze
Bronze

Have you used the replacement?

Reza5
Community Member

Yes i do , i had same problem 15 month before 

Are you seeing an error code/message? Your other devices can connect to your wifi network?

Reza5
Community Member

No code , just stock in search network and all my devices work perfect with wifi i did all the way , 

Were you able to go to settings on your thermostat display? or try to press and hold your thermostat display for 10 seconds and see if anything changes.

Reza5
Community Member

I did but doesn’t work , i think hardware problems 

You already did the factory reset too? Your router is near your thermostat right? That's strange because you're having the same issue. The replacement might be defective.

Markjosephp
Community Specialist
Community Specialist

Hi folks,

 

I'm chiming in to see how I could help.

 

Thanks for the assistance, @eveluna.

 

@Reza5, I'm sorry to hear you've experienced the same issue with your replacement thermostat, and I appreciate that you've tried to find a fix.

 

Please give these steps a whirl:

 

  1. Turn on your phone's mobile hotspot.
  2. Go to your thermostat settings > reset > account connection > reset.
  3. Check the network settings and search for available Wi-Fi networks.
    1. If still no networks are found, type your Wi-Fi network name and password manually.
  4. Lastly, going over the steps here might help.

 

Let me know if that helps or if the issue still persists.

 

Best regards,

Mark

I did all off them but didn’t work I don’t know why nest company don’t want to fix this problem in all thermostat 3generation ?!!! 

Markjosephp
Community Specialist
Community Specialist

Hi there,

 

Uh oh! I'm sorry if you have to go through this.

 

Please fill out this form, and we'd be happy to take a look into this for you. Let me know once you're done.

 

Best regards,

Mark

We contacted with your company by email and live chat and they say my thermostat out of the warranty and they can do anything, and they said to me i can fill the feedback form and they don’t want to help me  

Markjosephp
Community Specialist
Community Specialist

Hey Reza5,

 

Thanks for letting me know, and I appreciate you checking that with us.

 

We can still request that they consider the option of replacing the device, since I know how important it is to you. But, in order to do so, I need you to provide us with the receipt from when you purchased your Google Nest Thermostat so that we can run another eligibility check. Otherwise, it will be best if you set yourself up by manually controlling your thermostat. If you have it, you can fill out the form to submit it to our team.

 

You may also visit our Google Store to see if there are on-going promotions for Google Nest devices in your country. I hope you understand.

 

Best regards,

Mark

EdwardT
Community Specialist
Community Specialist

Hi Reza5,

 

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.

 

Thanks,

Edward

Reza5
Community Member

Hi EdwardT

i did the form now , I appreciate if you can help me 🙏🏻

 

EdwardT
Community Specialist
Community Specialist

Hi Reza5,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

 

Thanks,

Edward

Hi mark sorry for delay, i don’t have receipt I didn’t keep receipt 

Reza5
Community Member

Yes i did every thing , but didn’t work , i think the nest thermostat has this problem , replacement thermostat work for 1 year and again same problem