Thermostat not charging

[Mjoy]

Our 3rd generation thermostat won't hold a charge. It is plugged directly into the wall and after a few minutes it will turn on but only stay on for a minute or two before stating that it needs to turn off to charge. We had connectivity issues with it a few months ago that we couldn't resolve. We decided to try again and we're surprised that it did turn on but now we are having this issue. I have read elsewhere that the issue may be caused by the lacking of charging over the past few months. However it is only 3 years old so we would not expect these issues already.

I would appreciate any advice please.

Thanks

[ByronP]

Hi Mjoy,

Thank you for posting in the community. I see you’re having trouble with your Nest Thermostat 3rd Gen. It seems the thermostat won't hold a charge following a connectivity situation you experienced a few months ago, and it only stays on for a minute or two before it needs to turn off and charge again. I’m here to help.

To better assist you, please answer the following questions:

• What type of Nest thermostat do you have? (Here is a helpful article to confirm the model of the Nest thermostat).
• When did the situation first occur?
• What is the make and model of your heating, ventilation, and air conditioning (HVAC) equipment?
• Is the thermostat's display seated properly on its base?
• Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?
• Have you tried charging the thermostat using a USB cable? If so, does it charge successfully?

Please keep me posted on your findings.

Regards,

Byron

[Shanade]

My thermostat is not charging I need a new one

[ByronP]

Hi Shanade,

Thank you for posting in the community. I'm sorry your thermostat is not charging. Help's here.

To provide better assistance, please answer the previous questions.

Please keep me posted.

Regards,

Byron