Thermostat offline

[Honeydog123]

Nest thermostat is orange and working. Phone app thermostat is black and offline

[David_K]

I've linked a help centre article below that will help you troubleshoot this. Do let us know what happens when you try these steps? Try to be as detailed as possible so we know how best to advise.

Nest thermostat is offline

[Ss911]

I've been having the same problem. It will not stay connected. I've done all the troubleshooting but nothing helps.

[michald]

Hello, how have you managed to sort this problem? For me Thermostat is all connected and working, however, on the app it shows OFFLINE and when it connects (usually when I get home and check the connectivity at the thermostat), it says that the HEAT LINK is offline. I have had this issue since I moved into the flat. I have even changed the batteries to see if that would solve the problem but it did not. Could you please let me know if you managed to solve your problems and if so how? Thanks!