Thermostat saying room much hotter than it is

[Riachalder]

 

Hi everyone,

My thermostat is saying it’s 25 degrees in the house when it’s actually far less (it’s very cold as the heating is not on and it is -1 outside, so likely under 17 degrees inside).

The thermostat was just propped up on a table in the office which is not in the sun, and is a cool room. Temperature has remained high when I’ve moved the thermostat elsewhere.

Means the heating isn’t coming on as per the schedule as it doesn’t think it needs to. 

I’ve tried re-setting.. any ideas?! TIA

[listairee]

Hello @Riachalder,

Thanks for reaching out. From what you described, this is most likely a temperature sensor issue. You can refer to this troubleshooting guide, which will help you troubleshoot this issue more.

Hope that helps! 🙂

[Riachalder]

@listairee @Thanks but I’ve already gone through all of the suggestions on there and it’s not any of them. Any other ideas? Is it possible to get a refund for this awful product as well as to cover the cost of installation from Google? It’s been no end of trouble

[OannaCG]

Hi there @Riachalder ! Sorry to hear that you encountered issues with your thermostat. From what I can see, my colleagues are handling your case. Please let me know if there's anything else I can assist you with, besides that. Thanks for your help @listairee ! @cocolia can you elaborate a bit on the issue you have, in order for me to understand better?

[UanaC]

Hello there! Just checking in with you. Did you see the message from above?

[Paul_R]

Hi there! Since you haven't replied in a while, I'll need to close this thread. If anything else comes up, feel free to reach out. Have a wonderful day ahead!

[cocolia]

I'm having the same problem, and there is also this topic with more than 40 similar cases. Followed the troubleshooting guide to no avail. Is there a recall for these Learning Thermostats with the temperature sensor issue?