Thermostat stuck as 71 degrees as lowest it will go

[jrg33139]

I like to sleep at 65 degrees - after 2 weeks of using Nest (a Brand new Rheem central air conditioning system) it doesn't matter how cold I set the thermostat - it is not allowing the AC to go below 71 degrees. - What is going on? Can I get my money back including the cost of installation - I really do not appreciate having a machine tell me how cool I can keep my place

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[jrg33139]

no fixing other than getting rid of next - now it decided it ca set itself up to 82 degrees.  i give up and tearing it out of my wall

[Jenelyn_O]

Hi there,

I saw your post and wanted to chime in — I'm sorry for the delay. I just want to follow up if you're still encountering the issue. Please let me know as I'll be willing to assist you from here. 

Thanks for your help Jake and Emerson.

Best,

Jenelyn

[Markjosephp]

Hello jrg33139,

I know it has been a while, but I wanted to ensure that everything is covered here. Please let us know if you have any other questions or concerns.

Regards,

Mark

[Markjosephp]

Hi jrg33139,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Regards,

Mark

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[EmersonB]

Hello everyone,

@jrg33139 just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, Jake.
 
Regards,
Emerson