Thermostat suddenly stopped connecting to wifi

[nikolaievans]

I’ve had the thermostat for less than a year. All working fine. Can back from a week’s holiday just now to find the thermostat is no longer connect to my home Wi-Fi. Have tried all the suggestions of resetting the network and rebooting my router. Thermostat doesn’t find any Wi-Fi networks when searching. Manual entry says connection failed. 

what do I do please?

cheers

nik

[Longpigs · Accepted solution]

Seems like it's a common error and they normally send out replacements from what I've read on threads whilst searching for this error message. 

It's good that they are replacing them but a bit of a worry that the wifi chip seems to fail so regularly. 

I'm guessing it's a manufacturing issue as there doesn't seem to be any working solutions. 

[BT01]

Thanks for post.  Same issue.   

[Longpigs · Accepted solution]

Seems like it's a common error and they normally send out replacements from what I've read on threads whilst searching for this error message. 

It's good that they are replacing them but a bit of a worry that the wifi chip seems to fail so regularly. 

I'm guessing it's a manufacturing issue as there doesn't seem to be any working solutions. 

[nikolaievans]

Thanks. I wondered the same. How do I get a replacement sent out?

cheers

nik

[Longpigs · Accepted solution]

I went on the live support chat. They sent me an email that I replied to with serial number and shipping address. I figured good to get it sorted before I need to use the heating in autumn. 

[nikolaievans]

thank you!

[zoeuvre]

Hi folks, 

@nikolaievans, thanks for reaching out to us. I hope you've already gotten the answer you are looking for. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.
 

@BT01, it looks like the Recommended Answer has worked for nikolaievans encountering this behavior. Please try the steps outlined above and let us know if the issue persists. 

I appreciate your help, @Longpigs. 

Best,

Zoe