Google Nest Community

Heat link Gen 3 failed

Hi my heat link gen 3 has stopped working, it has power when connected via the micro USB but when removed has no power and it will not connect at all to the thermostat nest. I've tried holding the button in multiple times to reset the heat link with ...

Thermostat no longer staying charged

Hi,Has anyone had an issue with the nest thermostat no longer charging? I've tried using the usb cord to charge it. It does charge but it wont stay charged after a few hours of use. I had verizon come to my house yesterday to verify that my internet ...

Heat link

How do I contact you via email, my heat link has failed I’ve had the system since 17.02.2020

Having issues with nest heating link

Having issues with nest heating link

3rd Gen Heat Link Stopped Working

My 3rd Gen Heat link has stopped working despite having mains power supply. It is less than 2 years old. I have tried re-setting and also disconnecting and re-connecting the power supply but no lights come on at all - it is dead!! Is there a refund o...

Heat Link - No power

Hi, I have no power going to the heat link box, no led lights, held the button for 30 secs, can anyone tell me where I can get a replacement. many thanks

Nest stopped cooling

My Nest has stopped operating the thermostat. The display says it's not getting power but both the Rc and Rh wires are connected securely.

5 wires but no "C"

Old thermostat has 5 wires connected to it (O, W2, R, G, Y). The blue is in the thermostat's "O" slot. I have a Honeywell THP9045 as I was under the impression that I could use it to add a "C" wire but I cannot find any info online to help me with th...

Hot water schedule

There is no hot water symbol or schedule showing at all on my app after having a new thermostat fitted after the old one failed, I cannot schedule my hot water programme

can not recover pin on nest thermostat