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Nest stopped cooling

Susanna
Community Member

My Nest has stopped operating the thermostat. The display says it's not getting power but both the Rc and Rh wires are connected securely. 

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey Susanna,

 

Apologies for the delayed reply. I wanted to reach out and make sure your device is working properly and cooling your home. Please let me know if you are still having any trouble. 

 

Best regards,

Jake

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Susanna
Community Member

Hi. I didn't see a response but I figured out the problem. The condensation had filled my drip tray, so the power to the thermostat shut off as a safety measure. I emptied the drip tray and flushed a clog and it works fine. 

Thanks,
Susanna

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS