Thermostat will not connect to Heatlink

[JohnJF]

Recently moved into new home. Last owner  disconnected his account and now cannot connect thermostat to heat link. Have tried all directions from on-line pages and threads but nothing works. Thermostat connects to the new WiFi but cannot connect to Heatlink. Any suggestions please? 

[Frustratedddd]

I assume you have tried Replace Heat Link when try to link, as you have tried everything?

What error message are you seeing?

[JohnJF]

Nest 3. 

Constant blinking blue light.

Reset heat link multiple times, reset thermostat multiple times. Turned power on/off. Turned off WiFi during process. Followed suggested sequence from one of your community lists. 

[Frustratedddd]

You did not confirm the above, did you try that?

[JohnJF]

Yes, tried it numerous times. 

[Frustratedddd]

Do you have an error code on the screen?

[Derickf]

Hi @JohnJF,

Thank you for posting in the community. I’m sorry to hear that you're having trouble pairing your Nest Thermostat to the Heat Link after moving into your new home. I understand how important it is to get your heating system back online, even after the previous owner recently disconnected their account. I appreciate you confirming that you already tried troubleshooting the thermostat itself. I'm happy to assist.

@Frustratedddd, Thanks for jumping in.

To gather the necessary information, please answer the following questions:

• What type of Nest Thermostat do you have? The following article might be helpful: How to tell which Nest thermostat you have.
• Could you please list the troubleshooting steps you've tried so far?
• What's the status of the Heat Link's LED light?

I'll be waiting for your reply.

Best regards,

Derick.