03-20-2023 08:46 PM
My Nest Thermostat will not take a charge. Not from the HVAC wiring, and not from a direct USB connection. Its a pretty safe bet in my estimation that the battery is fried. Its my FOURTH unit in 3 years and fourth to be uniquely defective. Quality has really taken a hit since google took over (I had a number of nest's before the acquisition with no issues)
Is there any hope the team will stand behind the product and replace it?
Yes, I have followed all the documented troubleshooting steps.
03-30-2023 11:49 AM
Hey there,
If you are still in waranty, you can contact our support team by following the link here. They would be able to help you further on getting a replacement device.
Best regards,
Jake
04-05-2023 12:48 PM
Hey there,
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
04-06-2023 01:02 PM
At this point I've decided to move on from Nest. When 3 separate units have been defective and customer support taking weeks to respond, its time to move on. Disappointing decline.
04-07-2023 11:07 AM
Hey hazelj,
I understand the trouble, and know this was not the most ideal situation. With you no longer having the devices, I am going to go ahead and lock the thread at this time. If you have any questions from here, please feel free to create a new post.
Best regards,
Jake