Trouble migrating from nest to home

[j2j]

I have a nest account from a long time ago, but am unable to migrate to a Google home account. Everything I try, I get an error that says my Gmail account is already tied to a different nest account... which is not possible, as this is the only one I have.

[MelbaDT]

Hey j2j,

Thanks for reaching out and welcome to the Google Nest Community. 

Just to confirm, are you trying to migrate your Nest account to the same Gmail address? If yes, you can link only one Google Account to one Nest Account. If the Google Account you want to migrate to is already linked with a Nest Account, you have two options. You can either: 

• Use the Google Account that’s linked to another Nest Account.

1. Sign into the Nest app with your Nest Account.
2. Disconnect all your devices.
3. Sign out of the Nest app.
4. Select Sign in with Google > sign in with the linked Google Account.
5. Reconnect your devices.

• Or use a new Google Account.
  1. Create a new Google Account.
  2. Migrate your Nest Account to the new Google Account.

Best, 

Melba

[j2j]

Thanks! The problem is that I only have the one nest account, so I have no idea why Google thinks my Gmail account is associated with a different nest account. 

[MelbaDT]

Hey there, 

I understand and sorry for the delay here. 

Is your Nest account the same as the Gmail address you're migrating it to?

Best, 

Melba

[MelbaDT]

Hey j2j, 

Checking back in should you still need our help here. Let us know by replying to this thread. 

Best, 

Melba

[j2j]

My nest account right now is am Outlook account. Google is forcing me to migrate it to a Gmail account in order to add other people to my house. 

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan
 

[j2j]

See attached. I try to migrate to my Gmail account, but get the error that says my Gmail account is associated with another nest account. 

Then I logged in with the Gmail account, and it pops up an empty nest screen. I don't know how to clear it out so I can migrate over.

 

 

[Ryan_G]

Hi j2j,

Thanks for the reply.

What we can do now is to try the last steps that 's included from Melba's response.

Check out these steps:

• Or use a new Google Account.
  1. Create a new Google Account.
  2. Migrate your Nest Account to the new Google Account.

Let us know how it goes by replying to this thread.

Regards,

Ryan

[EdwardT]

Hi j2j,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[j2j]

Hi there!

I was able to speak with Google support, who basically said there's no way to resolve my problem. So... I guess not.

😞

[EdwardT]

Hi j2j,

Thanks for the update. I'm sorry that you can no longer use the same email for your Nest account. Let us know if you have other questions and we'd be glad to assist.

Thanks,

Edward

[EdwardT]

Hi j2j,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi j2j,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward