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Trouble with nest app

Nuttycubfan
Community Member

Since installing my google doorbell, my nest app only shows home and away and I can no longer control the temperature or my schedules with the app. Please help. I have signed out and signed in but nothing works. 

1 REPLY 1

Markjosephp
Community Specialist
Community Specialist

Hello Nuttycubfan,

I'm sorry to hear about the issues you're facing with your Nest app after installing the Google Nest Doorbell. It seems like there might be a connectivity or account-connected issue going on. Let's sort this out!

Make sure that you are signed in with the correct email address in the Nest app and that the email account you used is the same for both Nest devices. If they are at the same email address, try checking for the available home structure where the Nest Thermostat might be linked.

I hope this helps and that you get your app functionality restored soon!

Regards,
Mark