Trying to figure out if my heat-pump system is compatible with Nest

[n0z0n3]

Hello!

This is the thermostat wiring for my mother’s Kenmore heat pump system (about a year & a half old).

Will this work with the Nest? (Non-learning version)

[MelbaDT]

Hey n0z0n3, 

Thanks for reaching out and for the photo. 

Based on the wires of your current thermostat, it seems that you have a dual fuel system. Sometimes, this is also called a hybrid or packaged system which is a combination of a heat pump for primary heating and cooling, and a furnace (usually gas or oil) that provides a second and/or third stage of heating.

While this is compatible with our Nest thermostats, you will need to have a trained professional set up your thermostat. It’s important for a professional to assess the requirements for your specific dual fuel configuration since choosing incorrect options for a dual fuel system can result in damage to your system. Please contact a local pro.

Best, 

Melba

[Ryan_G]

Hey n0z0n3,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks for your help, Melba.

Best regards,

Ryan

[n0z0n3]

Thanks, Melba!

My mother's going to contact the company that installed her system, and talk to them about installing the Nest, if possible.

[Ryan_G]

Hey n0z0n3,

Thanks for the reply and we're sorry for the delay.

We're glad to hear it from you once a technician installed your Nest Thermostat.

I hope to hear from you soon.

Regards,

Ryan

[MelbaDT]

Hey there, 

It's us again — how's it going? Have you had a technician install a Nest thermostat already?

Best, 

Melba

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan