cancel
Showing results for 
Search instead for 
Did you mean: 

Google Nest will not connect to wifi

DocJ
Community Member

My Google Nest sets up successfully but will not connect to my internet.  I've tried multiple help sections addressing connection issues, none successful.  This is a reconnect issue.  The original installation went smoothly.  After some home repair in which I had to remove the Nest and points my reinstallation has been a failure.

16 REPLIES 16

EdwardT
Community Specialist
Community Specialist

Hi DocJ,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Wifi. I'd love to know more about this and I have a few questions:

 

  • Are you getting any message during the setup?
  • What's the light status of your Google Wifi?

Looking forward to your response.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi DocJ,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

Sergio3
Community Member

My google nest won't connect and every time I try to it says it is not successful on connecting 

EdwardT
Community Specialist
Community Specialist

Hi Sergio3,

 

Thanks for letting us know. Could you tell us more about what's happening? What device are you trying to connect?

 

Looking forward to your response.

 

Thanks,

Edward

Ritch82
Community Member

I have the same problem: it continually says, "Can't connect to assisting device" and then stops trying altogether.

EdwardT
Community Specialist
Community Specialist

Hi Ritch82,

 

Thanks for sharing. I'm sorry to hear that you're also having an issue with setting up your Nest Thermostat. I'd love to know more about this. Aside from the Nest Thermostat, do you have other Nest devices installed? How far is it from your Nest Thermostat?

 

Thanks,

Edward

Ritch82
Community Member

I have one Nest thermostat already working on the first floor...but am having trouble connecting the second one (on the second floor of my house...connected to a separate HVAC system). They are about 10' apart from each other on separate floors. Wondering if the fact that I am trying to use two is part of the problem? 

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@Ehurt0015, thanks for the update. I'm glad to hear that you were able to get it to work. Please observe it for now and let us know if anything comes up.

 

@Apr86 and Ritch82, to isolate the issue, could you try moving the other Nest device near the one that you're setting up while it's trying to connect to Wifi?

 

Let us know how it goes.

 

Thanks,

Edward

Ehurt0015
Community Member

I have same issue td030 i have the right wifi on my phone and on my thermostat but will not connect to my phone... i have turned the router off and my phone reset the thermostat nothing... will not connect

EdwardT
Community Specialist
Community Specialist

Hi Ehurt0015,

 

Thanks for letting us know. The code that you're getting means that it's either that assisting device is on a different network or it's turned off. Could you check if your other Nest devices is connected to the same network?

 

Thanks,

Edward

Solved!!! I had originally bought a google nest but it wasnt compatible with my heat pump but i had connected it to my phone... so when i returned it i forgot to to delete it then when i got my nest learning thermostat it was still trying to connect to the one i returned... after i deleted it from the nest app the new one connected.

Apr86
Community Member

Same exact thing here at my house!

 

SK_in_NC
Community Member

Same issue here.  Have one nest on the first floor and a second nest on the second floor.  They were both connected to wifi and the app and working fine.  Until one day about a month ago the nest on the second floor randomly disconnected itself from wifi.  I have reset it, reset to factory settings, tried different networks, nothing works.  Really frustrating that it just disconnected and won't reconnect.

MelbaDT
Community Specialist
Community Specialist

Hey SK_in_NC, 

 

Sorry to hear that you are running into the same concern with your thermostat and thanks for trying those steps already.

 

Are you getting a specific code or message on your Google Home/Nest app or thermostat's display when trying to connect it a WiFi network? Also, is it able to detect WiFi networks? 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in ― how's your thermostat now? Still need our help?

 

Best, 

Melba

Ryan_G
Community Specialist
Community Specialist

Hey there,

 

Thanks for being here in the Google Nest Community. 

 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Have a great day.

 

Best regards,

Ryan