Unable to set temp in app

[Larogers]

Cannot adjust temp from my app. Only option is home or away. Please advise. 

thanks!

[Jake]

Hey Larogers,

I wanted to follow up and see I could be of any help. I found a helpful article with some details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey Larogers,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Larogers]

I am still unable to adjust the temperature from my phone. Appreciate your assists in this. 

[MelbaDT]

Hey there, 

Sorry to hear about that and thanks for getting back to us. 

Just to confirm, you can't see your thermostat on your Nest app, right? Are you using a migrated Google account or are you signing into your Nest app using a non-migrated Nest one? Also, have you tried checking if you have more than one "Home"? Check this out for more information: https://goo.gle/3qtsyVu

Best, 

Melba