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Unable to sign into nest from my Windows 10 PC, 2-Samsung S6 Edge and Samsung Tablets 4 & 8

beoogle
Community Member

Cannot sign into Nest from any of 5 devices.  Wireless connection to Nest still works because I receive monthly Nest Thermostat user reports.  Try to sign in under two different email address with passwords and am returned to sign in screen.  Tried using "Forgot Password" and select "Send Email".  No email is ever received on either address.  Checked my Google Acct. and it recognizes all my devices.  Never had any problem like this with Nest over the past  the past five years.

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there,
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS