Usage History not available on App- thermostat

[NBW]

I’ve seen quite a few reports of the usage history not showing up in the nest app, but I’ve not found any solutions. Mine hasn’t shown for a week. Is there a fix? 

[Jake]

Hey NBW,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with some details on energy history. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey NBW,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Jake's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Jake.

Regards,
Ryan 
 

[JHWPB]

I am missing my usage history for over a month now.  It used to work fine.  I don't get it on either of my thermostats and I have two.  

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan
 

[JHWPB]

I am also missing my usage history.  The article didn't really help.  Any other ideas?  It used to show up before but now it just says no usage.  If I click on a day it shows that days usage but it used to show the whole past week without clicking on each day.  

[Ryan_G]

Hey JHWPB,

Thanks for being here in the Google Nest Community.

The Nest Thermostat usage history can be managed and viewed from the Nest app, Google Home app and the thermostat display. Are you also not getting any usage report from the thermostat display?

Regards,

Ryan

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,
Ryan
 

[Jeran]

Hey there,

Did anyone have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[JHWPB]

My issue is not resolved.  I am using the Nest app and still cannot view my usage history.  I have to click on each day to see it which is not the same as looking at the history of the past week at a time.  It also doesn't give me the amount of run time.  It used to work and now does not.  

[Jake]

Hey JHWPB,

I wanted to check in with you. Our Team is aware of the issue at this time with usage history. They are looking into the issue, and we will provide more details once those have been released. I know this is not the most ideal answer, and we do appreciate your patience.

Best regards,

Jake

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[JHWPB]

How will you provide me with more details when the issue is resolved if you close this thread?  I am still waiting for a response that solves my issue.    

[Saltmac]

I’m still waiting too. I have read so many reports and haven’t seen any solutions - is there or will there be a solution? When I ring I keep being told software department is working on it, but this has been going on for over a year now. Help please

[janthadeus]

Hi everyone,
 

We're sorry to hear you're having issues viewing your thermostat usage history. Our team is aware of this issue and working on a fix. We'll loop back in once we get an update. In the meantime give these steps a try:
 

1. Press your thermostat ring to open the Quick View menu.
2. Choose Settings .
3. Turn the ring to Reset and press to select.

Thanks for the help here, Ryan, Jake, Jeran and Brad
 

Best,

JT

[Wrekinpauline]

I have the exact same issue. Any way of fixing please?