Usage not showing under history

[Saltmac]

This is my 2nd Nest, the first was replaced as it was faulty. Suddenly no usage is showing on the Nest app even if I expand each day, however usage is showing on the thermostat itself. I have had 2 separate calls with customer service. On today’s call I was told this is a known issue (of some months) and there is no imminent solution if there ever will be one. As I use the Nest remotely and have had issues with it not turning the heating on when it should, I rely heavily on seeing usage to know it has been heating the house, especially now  winter is coming on. If I see no usage, I have to get some one to drive an hour to the house and an hour back to ensure the heating has been turned on. My question, is there really no fix in sight for this problem? I was also amazed to hear from the same customer service person that Google Nest do not have a complaints department - amazing in this day and age.

[EdwardT · Accepted solution]

Hi Saltmac,

Thanks for reaching out. I'm sorry to hear that you're having an issue with viewing the usage history of your Nest Thermostat. Our team is aware of this and is working on fixing this. If you haven't sent a feedback yet, please follow the steps below:

1. Open the Google Home app.
2. At the top right, tap your account.
3. Tap Feedback tap the type of device you'd like to submit feedback for.
4. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
5. In the feedback summary, write a brief description of your issue.
6. Be sure to check the box for Screenshot and System logs.
7. To submit feedback, at the top right corner, tap Send.

Thanks,

Edward

[EdwardT]

Hi Saltmac,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Saltmac,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward