W5 / No more wlan connectivity

[aunland]

Hi All, we bought 7 Nest 3rd Gen Thermostats in Feb 2023. Since today one thermostat no longer connects to wifi. I have followed all steps to fix it, unfortunately with no success. Need to ask Google for a replacement. Google support team, could you please get in contact via mail. The chat doesn't work, have waited long to get connected to your agent. Thanks!

[janthadeus]

Hi aunland,

We appreciate all your efforts here. We’d like to further investigate this — could you fill out this form and let me know once you’re done

Looking forward to your response.
 

Thanks,

JT

[aunland]

Hi @janthadeus , done! It is the W5 error, serial number is ################. Thanks for your support!

[janthadeus]

Hey there,

For the safety of our community members, this post was edited to remove personally identifiable information.

It looks like we haven't received the form. Could you try it again and let me know once you're done?

Thanks,

JT

[Markjosephp]

Hey there,

I wanted to stop by and see how I could help.

Thanks for assisting here, JT.

@aunland, I'm checking in to see if you were able to fill out the form. Please make sure to use the same email account associated with your Community profile so we can see it.

Let us know once you're done.

Regards,
Mark

[Markjosephp]

Hi aunland,

I wanted to see if you were able to fill out the form. Let us know so we can assist you right away.

Thanks,

Mark

[Markjosephp]

Hello there,

It's me again, and I wanted to let you know that we haven't received any form from you associated with your Community profile. Please let us know before we lock this thread for 24 hours.

Thanks,
Mark

[aunland]

Hi Mark, i have submitted the form many times, something seems to be wrong here.

[Jenelyn_O]

Hi aunland,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

I appreciate your help, JT and Mark.

Best,

Jenelyn