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W5 error code

Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Charlie Broadbent 


All troubleshooting issues tried, distance never changed, network never changed, all other devices still connected to a strong WiFi network, all methods of resetting attempted and still not connecting.

W5 error showing.

Community Specialist
Community Specialist
Hello Charlie Broadbent,
Thanks for your message. That is not great to hear that you are getting stuck on an error code. I appreciate you taking the time and troubleshoot this issue. I would be more than happy to help so that you can use your device. First, I have some questions to get a better understanding of this situation.
  • Which device is this post in regard to? (model name, generation number)
  • Is this a new issue? Was your device working normally before?
  • Is your device powering on?
  • Is your device showing up in the Google Home App? 
  • Where are you seeing your error message? On the device or the Google Home App?
    • Could you please upload a screenshot or photo of the error message?
I appreciate your patience and look forward to your response.
-From Frances, Community Specialist.