W5 error code

[rgaila]

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Original Poster: Charlie Broadbent 

All troubleshooting issues tried, distance never changed, network never changed, all other devices still connected to a strong WiFi network, all methods of resetting attempted and still not connecting.

W5 error showing.

[rgaila]

Hello Charlie Broadbent,

Thanks for your message. That is not great to hear that you are getting stuck on an error code. I appreciate you taking the time and troubleshoot this issue. I would be more than happy to help so that you can use your device. First, I have some questions to get a better understanding of this situation.

• Which device is this post in regard to? (model name, generation number)
• Is this a new issue? Was your device working normally before?
• Is your device powering on?
• Is your device showing up in the Google Home App? 
• Where are you seeing your error message? On the device or the Google Home App?
  • Could you please upload a screenshot or photo of the error message?

I appreciate your patience and look forward to your response.

-From Frances, Community Specialist.