W5 error no customer support.

[DaveP0953]

Our nest thermostat had been working flawlessly for >1year. It disconnected from our Wi-Fi in May 2023 and can’t be reconnected. Have done all rest steps to Wi-Fi and to thermostat. Nothing helps. I can’t find a way to contact customer support. To whom can I call, chat or email to get this resolved???

[Markjosephp]

Hello DaveP0953,

I'm sorry to hear you're having an issue reconnecting your Nest Thermostat back to your Wi-Fi network despite all the possible steps you've taken. We'd be happy to take a look at this for you.

Please try going to your actual thermostat's Reset Settings > Account Connection > Reset to confirm. Once done, verify if the same message code still appears in the Network settings.

Keep me posted.

Best,
Mark

[MrGhazi]

https://support.google.com/googlenest/gethelp?hl=en

I messaged on the link above got a call within minutes, replacement being sent out now

[zoeuvre]

Hi folks, 

@MrGhazi, thanks for letting us know. If you come across other information you'd like to pass along or have more questions, feel free to let us know. 

@DaveP0953, I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate your help, Mark. 

Regards,

Zoe

[Markjosephp]

Hello everyone,

Thanks for your assistance here, Zoe.

@DaveP0953, I'm checking back in—how's it going? Have you tried reaching out to our support team? Let us know if you need more help so we can move forward.

Best,
Mark

[Markjosephp]

Hi DaveP0953,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Best regards,

Mark