09-03-2021 03:10 AM
07-12-2022 08:46 PM
Google Nest service will recognize the issue but will not actually support. buyer beware
07-17-2022 07:54 PM
Tried them all
07-28-2022 03:03 PM
I have a W5 error. I’ve tried all troubleshooting steps and I’m still not able to connect to WiFi. Please help!
08-02-2022 05:22 AM
Same problem W5 error. Bought Nest last year. I initially thought it was a setting on my Internet but I just subscribed to a new Internet provider and I am getting the same W5 error after going through all the troubleshooting steps. We should all get replacement thermostat since it appears to be a problem with the unit.
08-16-2022 06:34 AM
I've been trying for weeks to get rid of the W5 error w/o any success. Been TRYING to contact support and can NOT locate a phone number. Can someone PLEASE help?!? my email is #
08-16-2022 05:33 PM
I need help with the W5 error.. Have tried everything like everyone else and still not working..
08-22-2022 04:02 AM
This is the same thing i am going through "My Nest Thermostat has the reported "w5 error" and cannot connect to WiFi. It does not even detect the WiFi. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. None of my other nest thermostats have issues connecting. Please help."
08-30-2022 07:10 PM
I am having the same issue with no resolution
08-31-2022 06:16 PM
I am having the same issue.
My Nest Thermostat has the reported "w5 error" and cannot connect to WiFi. It does not even detect the WiFi. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. None of my other nest thermostats have issues connecting. Please help.
09-10-2022 09:02 PM
I am having the same problem
09-22-2022 01:47 AM
As with everyone else here getting w5 errors, have followed all steps to reset and restart but no luck. Is there any support?
09-27-2022 05:01 PM
Hi, Don't waste time resetting, This is a known chip error of the Thermostat, which the company doesn't inform us of. Please call Nest support at 1 (855) 469-6378. They will replace our Thermostat if it is still under the warranty period.
09-26-2022 04:35 PM
Error code: nest.com/w5; tried all troubleshooting options. Still cannot connect. Pls help
09-26-2022 11:10 PM
Have tried everything suggested. Even moved router 6" from Thermostat and it will not see it.
09-27-2022 05:00 PM
Hi, Don't waste time resetting, This is a known chip error of the Thermostat, which the company doesn't inform us of. Please call Nest support at 1 (855) 469-6378. They will replace our Thermostat if it is still under the warranty period.
09-28-2022 12:35 AM
This is the correct answer. EVERYONE PLEASE READ HIS RESPONSE. You have to contact customer support. I just got mine replaced because I tried EVERYTHING.
10-01-2022 04:01 PM
I have the same problem. One thermostat cannot see any wifi networks, and I've tried all the methods suggested, and still nothing works.
10-05-2022 07:45 PM
I am also experiencing this issue, was there any update how previous cases went or how do I go about getting a case number?
10-06-2022 02:38 PM
Has anyone been able to solve this W5 error?
10-06-2022 03:08 PM
I had the same issue yesterday, after troubleshooting didn’t work I spoke to customer service and they are sending a replacement display, seems like a common issue
10-06-2022 03:17 PM
Please read my comment and aruvanetik and stedica's comment. The only way to solve is to call customer service and they will work with you to see if you are under warranty.
10-08-2022 12:05 PM
I have tried everything listed on the Nest help pages including restart and reset both the router and Nest Thermostat and still my WiFi network is not detected by the 2nd generation Nest thermostat. No other device I own does not recognize my network. What are next steps here to resolve this problem. Thank you for your time and attention to this matter.
10-08-2022 01:04 PM
Can you read my response first then see if that answers your question
10-12-2022 12:53 PM
Same issue here
10-19-2022 07:31 PM
Two new Neat thermostats and both have the W5 error. Tried resetting both the Google router and the Nest. Still not working. Please help.
10-23-2022 03:43 PM
I just got of with support. They had me do something I hadn't seen in the self-help stuff and it worked. Press and hold the thermostat for 10 seconds (probably won't take that long) and the thermostat will restart. Mine connected to WiFi after it came back up.
10-24-2022 11:15 AM
This did NOT work!
Do you have any other tips?!
10-24-2022 11:46 AM
Sadly it only worked for a short time for me too. As of a few minutes ago I have a replacement on the way.
10-24-2022 01:32 PM
How did you go about getting a replacement?
10-24-2022 01:46 PM
I called support. I found the number in this thread.1 855 469 6378
10-25-2022 05:16 PM
How you made to get the replacement?
10-25-2022 05:18 PM
I contacted support and after they couldn't resolve it they triggered the replacement process.
10-25-2022 05:15 PM
I need help how resolve the Isis I had try the whole trouble shooting guide and I still have the problem
11-05-2022 10:41 AM
I'm having the W5 error and I'm unable to connect to WIFI. Everything in our home is working and I've done every step of troubleshooting. Battery is great, even charged it, reset Furnace and nothing fixes it. I've tried to locate a site for help with issues but those sites aren't taking trouble reports. Is there any one than can help resolve this issue with my Nest Learning Thermostat?
11-06-2022 05:21 PM
I need a car opened I have done this several times and idk what to do to get this thing to work
11-08-2022 04:24 AM
I am having this same issue as of the last month it just won’t connect to the wifi. Any luck with a resolution?
11-27-2022 10:24 AM
I just contacted Support via the chat link on the Google Support page. After about 10 minutes they finally got me setup with a replacement thermostat that is being shipped to me. Apparently there's something defective in the thermostat that needed replacing.
11-28-2022 05:51 AM
That's great but why don't you copy and paste the link for other people to be able to do that as well that would be helpful
12-08-2022 10:05 AM
POST THE LINK MAN
03-06-2023 11:37 AM