W5error on thermostat

[Zoosie]

New thermostat installed in August. Now it’s October and the thermostat has a W5 error code. Have tried restarting a couple times. Entering the network, installing from phone. None work. Any ideas?

[Frustratedddd]

Are you saying a brand new thermostat?

Try reset network a couple of times

I would then try a reset all settings, and see if that works.

[aatienza]

Hey Zoosie,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you fill out this form and let us know once you're done?

I appreciate the help, Frustratedddd.

Thanks,

Archie

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

[aatienza]

Hi there,

Do you still need help with your device? If so, kindly fill out this form.

Thanks,

Archie

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours due to inactivity. 

Best regards,

Jake