We are cold in our new house

[NESTINSTALLED]

We just bought a home that has a Nest Thermostat installed. There are no instructions, but when I try to set up my account, it asks me to enter a key. I followed the instructions on the screen, but the device is already connected to an account. How do I reset the thermostat. 

The blower is going but there is no heat. Yes. We had an inspector but he did not identify any problems with heating.

[David_K · Accepted solution]

Try these steps:

1. Factory reset the thermostat.
2. If you haven’t already, download the Nest app on a phone or tablet.
3. On the Nest app home screen, tap the Settings cog.
4. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
5. On the thermostat, press it to open the quick view menu and tap the Settings cog.
6. Turn the ring to select Nest app and press to open it.
7. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
8. Follow the remaining steps in the Nest app.

[NESTINSTALLED]

Where can I find the entry key?  The thermostat says that it is already connected to an account?

[David_K]

You first need to factory reset the thermostat, otherwise it will keep telling you its already connected to an account and won't show you the entry key you need for setup.

1. Press the thermostat ring to open the quick view menu.
2. Choose Settings.
3. Turn the ring to Reset and press to select.
4. Choose All Settings.

[EdwardT]

Hi folks,

@David_K, thanks for the help!

@NESTINSTALLED, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake