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Where is my photo of my original configuration

Halejr1
Community Member

This thing is not working at all I followed the configuration now I'm going back to my old thermostat and the photo that I created is not listed

4 REPLIES 4

Halejr1
Community Member

And this new way of supporting your products really is rediculous

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Sorry to hear that your experience with our thermostat and support is not that good but thanks for posting. 

 

The photo should be on your phone's gallery if you saved it and if you haven't deleted it. Also, we're sad to see you go. We hope we can make it up to you in the future. You know where to find us if you change your mind.

 

Best, 

Melba

Ryan_G
Community Specialist
Community Specialist

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Regards,
Ryan 
 

Ryan_G
Community Specialist
Community Specialist

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan