Why does Google not honor its commitments to its customers?

[GManl]

They sent me a replacement display that went rogue in less than six months and is now telling me they won’t replace it and that I have to buy a new display.  So is this how they do business?  Sleazy.  

[Ryan_G]

Hi GManl,

Thank you for reaching out and we're sorry to hear about what happened.

Let me further help you by getting the case number that was provided to you on your inquiry.

I hope to hear from you soon.

Best regards,

Ryan

[Ryan_G]

Hey GManl,

I just wanted to follow up and see if you still need help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan

[Ryan_G]

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Best regards,

Ryan