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Wire meet thermostat

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: michael williams 4602 

Tried to install my nest thermostat on a heat pump. When checking the wiring, it says it’s not compatible. I have a train heat pump with electric back up heat and everything I’ve read says this should be compatible.

1 REPLY 1

rgaila
Community Specialist
Community Specialist
Hey there michael williams 4602,
I'm so sorry for the delay in our response, but I wanted to hop in here to make sure we addressed your concern. I can definitely understand the confusion when it comes to thermostat issues as it can be very odd to figure out sometimes, but I'm happy to look into this for you. 
 
First off, I would suggest using the Compatibility Checker to see if your system is compatible. Then you should be able to go through the installation of the system if it is compatible.
 
Please let me know if you have any further questions or concerns as I'm happy to help. 
 
-From Garrett DS, Community Specialist.