Hello @eltel132
Thank you for reaching out to the community. I apologize that your thermostat is still offline. I appreciate you trying the troubleshooting steps. Let's work together to fix it.
You can follow this page to try to reconnect your thermostat to the network again: Change Nest thermostat Wi-Fi network. In case this does not work, you can reply with these details:
- What type of thermostat do you have?
- Is your phone connected to the same Wi-Fi network as the thermostat?
- How far away is the thermostat from the router?
- Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the thermostat?
- Do you see a specific error code?
Please feel free to continue posting information about your device; we're here to help.
Best regards,
Douglas.
