cannot reconnect my android to the NEST thermostat.

[PaulCook]

I cannot connect my Android app to the thermostat. When I scan the QR code it tells me the thermostat is already connected to my network. The thermostat will not return a code either for the same reason. 

I have "RESET" the thermostat and same issue.

I have uninstalled the app and reinstalled it, same issue.

Now what else can I do to connect it so I can once again control my thermostat from my phone?

Thanks for your help.

Paul

[David_K]

To advise on next steps, which model of thermostat do you have?

How to tell which Nest thermostat you have - Google Nest Help

[PaulCook]

David, 

Thanks for your reply. 

Mine is a Nest learning thermostat, 2nd Generation. 

Looking forward to resolving this problem. 

Thanks much! 

[PaulCook]

Nest Learning Thermostat

2nd gen

[David_K · Accepted solution]

Thanks for confirming. Try these steps:

1. On the thermostat itself, go to Settings > Reset > All Settings. You mentioned having done this already but best to start fresh. Maybe the reset didn't finish, as it should not show as connected to your network after a factory reset.
2. On the Nest app home screen, tap the Settings cog.
3. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
4. On the thermostat, press it to open the quick view menu and tap the Settings cog.
5. Turn the ring to select Nest app and press to open it.
6. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
7. Follow the remaining steps in the Nest app.

Appreciate your patience for my follow up, I've been on vacation for a short while!

[zoeuvre]

Hi folks,

@PaulCook, thanks for reaching out, and I'm sorry to hear about the situation. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 
 

I appreciate your help, @David_K.

Best,

Zoe

[PaulCook]

Thank you for your great instructions' I would only add that the user must turn the ring with so instructed as that took a second try to figure that out.

Thanks again!

[zoeuvre]

Hi there, 

Awesome! I'm glad that everything has been sorted out, and I appreciate the gesture. Since we can now consider this one complete, I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.

All the best,

Zoe