connectivity issues with Nest Thermostats

[jmarczeski]

I have two thermostats. After factory resetting, they will each connect individually to the the Nest app.   However, once I get one added to the app, I cannot get the other to connect

Something went wrong. ( I love the vague response)

the app is having trouble connection to the assisting Nest Product.  Make sure you are close to it, that it's online and the phone is connect to the same WiFi network. TD030

yes I am close

Yes both are online

Yes my phone is using the same wifi network

any suggestions

[BWell]

If you find out, please let me know - same problem!

[dminutivehrtbrk]

I have the same issue with mine 

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I'm sorry for the delay. Code TD030 is for assisting device. The joining device and the assisting device are having trouble connecting with each other. Some of the routers have 2 bandwidths. Make sure that all the devices are connected to one bandwidth. 

Best,
Jenelyn

[Markjosephp]

Hello folks,

I wanted to ensure that everything was covered here.

I did find a helpful article with some troubleshooting steps for when your devices are not communicating with each other. Please let us know if that helps or if the issue still persists.

Thanks for the help here, Jenelyn.

Regards,

Mark

[jmarczeski]

Still can’t get them to connect after one is connected.   I really hate the way I cannot connect more than one individually and that the already connected unit has to “help “ the other to connect 

[Markjosephp]

Hello jmarczeski,

Uh oh! I'm sorry to hear that you're still having issues adding your thermostat to the app. To be sure, do you have the same Nest Thermostat version? If so, what model are they? Also, please check your thermostat's battery level on the Technical Info settings for the Nest Learning Thermostat and the Nest Thermostat E, or on the Equipment settings for the Nest Thermostat 2020.

I'll look forward to your response.

Regards,

Mark

[jmarczeski]

I will, but it will take me a month or so as i will not be back to the home till next month.   They are both Nest Learning Thermostat, beyond that i am not sure how to check anything else.  They are not  the Nest Thermostat.  When i last tried they both indicated the batteries were charged and the wiring indicated no faults.  As stated before, both will connect individually.   However, if either one is connected I cannot connect the other

[Markjosephp]

Hey there,

Gotcha!  In the meantime, I'll leave this thread open until you get a chance to check and perform additional steps.

Please don't hesitate to give us a shout, and we would be glad to know what the result would be.

Thanks,

Mark

[dminutivehrtbrk]

Hello, none of what's been recommended has worked. Nothing has changed with my network and the app STILL disconnects for days at a time. If this is a failure with the best device itself then Google needs to say that so customers can make informed decisions on other brands. 

[Jenelyn_O]

Hi there,

@dminutivehrtbrk, thanks for the update. I'm sorry if the issue persists. We'd like to dig deeper into this. Please fill out this form with the needed information and let us know once you're done.

@jmarczeski, and @BWell, how's your Nest Thermostat? 

I appreciate your help, Mark.

Best,

Jenelyn

[Jenelyn_O]

Hi folks,

@dminutivehrtbrk, were you able to fill out the form? Please let us know once done. 

@jmarczeski and @BWell, checking if you still need help. Please let me know, as I'll be willing to assist you further.

Thanks,

Jenelyn

[jmarczeski]

Idk why the Nest and Wi-Fi gods finally agreed to work.  But I am good at this time 

[Jenelyn_O]

Hi jmarczeski,

That's good to hear! Thanks for the update. Please feel free to create a new thread if you have any questions or concerns, so we can assist you from there. 

Best,

Jenelyn

[Jenelyn_O]

Hello dminutivehrtbrk,

Checking if you were able to fill out the form. Please let us know once done.

Regards,

Jenelyn

[Dan_A]

Hey there dminutivehrtbrk,

Do you still need help with your device? If so, kindly fill out this form.

Thanks,

Dan

[Dan_A]

Hello again dminutivehrtbrk,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Cheers,

Dan