factory resset

[AbigailM]

Hi All!

One of my thermostats was offline. Per instructions I found here......

1. Removed from the app

2. Tried to reinstall. (couldn't be located)

3. Attempted factory reset and received "equipment error. account disconnected"

Anyone know how to fix this?

TIA! Abigail

[David_K]

Which model of thermostat do you have?
How to tell which Nest thermostat you have - Google Nest Help

[Markjosephp]

Hello everyone,

I wanted to stop by and see how I could help.

Thanks for looking into this, @David_K.

@AbigailM, in addition to what was shared above, it appears that you might have the Nest Thermostat 2020 based on the message you're receiving. With this, linking it to the Google Home app may require reconfiguring your system through a Factory reset in its settings. Reset the thermostat first to default before adding it to the Google Home app.

Let us know if you need more help.

Regards,
Mark

[Markjosephp]

Hi AbigailM,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Thanks,

Mark