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nest will not connect to wifi

terri718
Community Member

I received a new router and now my Nest will not connect to Wifi

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@terri718 

We don't have a Nest thermostat, but maybe this Google Nest Help topic will be of some assistance:

https://support.google.com/googlenest/answer/9223192

David_K
Platinum Product Expert
Platinum Product Expert

What happens when you try these steps?
Change Nest thermostat Wi-Fi network - Google Nest Help

Do you see your new Wifi network appear in the list of networks?

Markjosephp
Community Specialist
Community Specialist

Hello everyone,

Thanks for looking into this, @MplsCustomer and @David_K.

@terri718, I'm checking in. Were you able to do the steps above? I'd be glad to hear from you—we'd like to make sure everything is working with your Nest Thermostat and your new Wi-Fi network. You can check out the steps from the article and let us know if you need more help.

Regards,
Mark

Hi terri718,

 

I don't want to be a nudge, but I'd like to check if you were able to get your thermostat working. Feel free to reach back if you still need help.

 

Thanks,

Mark