how long for support to contact?

[ryanpal]

Hello, I'm trying to find out how long it takes for support to contact you. I haven't heard anything from m post here: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Unable-to-setup-brand-new-Nest-thermstat/m-p...

It's been over a month and we're using an old mercury thermostat 😞

[Anonymous]

Google's customer support is complete and utter trash. You have to keep hitting them up for them to even message you back if they even do. I had to file a BBB request for them to get back with me for my issues. I made a complaint and literally the next day someone from Google contacted me. Pretty disgusting how bad Google's customer support is. 

[Markjosephp]

Hello everyone,

Thank you for your patience and for bringing this to our attention. I'm sorry for any inconvenience you have faced in attempting to contact our support team regarding your thermostat and the challenges you've encountered with our customer support.

We understand the frustration that can arise from delays and difficulties in communication, and we genuinely appreciate your patience throughout this process. Your feedback is invaluable to us, and we take your concerns seriously.

@ryanpal, I followed up on your case internally to expedite the resolution of your thermostat-related issues. Our team will be reaching out to you as soon as they can. But if you have any additional details or concerns you would like to share, please let me know.

Regards,
Mark