learning thermostat

[tonyd123]

hi i have had a nest stat fitted (with a new boiler) since jan 23 last week the thermostat would not connect to the wifi, as it was under warranty it was replaced this morning. however since then it is blinking green then shows the house icon and it does this every 3/4 minutes , the screen lights up orange (temp set to 20.5 current 19) but boiler will not fire i have increased tis to 25 degrees but still no boiler action , then it will fire up for about 5 minutes .

what is the flashing light saying, it flashes 33 times first and last flash is orange?

anyone any ideas? 

[Jenelyn_O]

Hi tonyd123,

Thanks for reaching out. I'm sorry for the delay. A few questions: did you receive a full replacement or just a display? Do you see any messages or code on your Nest Learning Thermostat? Also, please check your thermostat power readings by going to Settings, then look for Technical Info and choose Power.

Best,
Jenelyn

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

I appreciate your assistance, Jenelyn.

@tonyd123, it appears that your thermostat's battery is getting low. If you're receiving an alert about power, could you check its power readings from the Technical Info settings? Also, try charging your thermostat's display via a micro USB charger for an hour.

Let us know how it goes.

Regards,

Mark

[Markjosephp]

Hello tonyd123,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Thanks,

Mark