nest W5 error

[wjherbert]

similar to many other posts - had a Nest thermostat installed about 4 months ago - lost connectivity 8 days ago - have been trying all of the steps outlined to get it reconnected - including manually entering wifi network etc - doesn't find any networks

[MelbaDT]

Hey @wjherbert,

Thanks for posting and I'm sorry to hear about your experience with your Nest thermostat — let's check on your options. First off, could you provide a photo of your thermostat's display showing the error code if you're getting one? Also, it would be great if you could specify all the steps you've tried just to cover all the bases. 

I'll be on the lookout for your response. 

Best, 

Melba

[MelbaDT]

Hey there, 

Just checking back in to see if you still need assistance. If so, let me know and I would love to look into this further for you. 

Best, 

Melba

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS