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nest and base not connecting

lflj
Community Member

we just back from a 6week holiday & our nest was off. before was working perfectly (actually is a brand new 3rd generation, recently installed after a home renovation). so we charged and placed back. got a h72 error. checked the heat link / base: all connect & well. asked the people that were over during our absence if something has happened: nothing. so then we reset the base. now all we get is a constant blue blinking light in the base & the nest won’t stay on. any suggestions? many thanks in advance.

1 Recommended Answer

gerard_jf
Community Member

Contact helpdesk, they Can provide you a New one.

View Recommended Answer in original post

6 REPLIES 6

gerard_jf
Community Member

Contact helpdesk, they Can provide you a New one.

lflj
Community Member

thank you

Jeran
Community Specialist
Community Specialist

Hey there lflj,

I apologize about the late response, I'm just checking up on this thread, did you have any more questions or need any additional help? 

Thank you for helping out on this thread, gerard_jf!

Best regards,
Jeran
 

lflj
Community Member

not at the moment, jeran. the helpdesk managed to get all sorted for me. everything is working just fine now. thanks for checking. 

Jeran
Community Specialist
Community Specialist

Hey there lflj,

No problem at all, I'm glad to hear they were able to get you taken care of. I'll go ahead and lock the thread. Feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, gerard_jf!

Best regards,
Jeran
 

gerard_jf
Community Member

Me too, I received a new one, even if guarantee was a bit expired (For free), and this is working well for me also.