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nest app won't let me login

Christinem
Community Member

I have installed the thermostat.. uploaded the app.  started the process then all of a sudden it asked me to login to nest and it won't work.. keeps giving me error message that says my email or password is incorrect... I have 2 emails and have tried both to reset password but never have received an email link to do that and have tried multiple times for both emails... can't do anything else until I can login???? what to do??

 

8 REPLIES 8

Calamus
Community Member

I have the exact same problem trying to login to my basic Nest account. Login doesn't work. Email doesn't work and Google never sent me the password reset. 

sutclifc
Community Member

Add me to the list of can't log in to my account.  I'm about ready to remove the thermostats and try a different brand.  What do I do now?

Prashantshr
Community Member

Me to. Same problem.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Prashantshr
Community Member

I am still struggling. Could you please help us with the steps to resolve this issue.

Many thanks

Prashant

sudazak5
Community Member

I started to migrate to Google home and wanted asked me to log in. I didn't have the password. I tried to reset and got no email and now I can't log into nest either.