nest heatlink

[rob23]

hi  ive recently  tried to connect thermostat  e  to google home  after a router change  and  it  said in nest to do  a  reset

I did this  and  get  to  point of setting up heat link  but  cant get the blue light to stay on.

ive bn on this  for hours now ..

please help ive no heating and don,t really want to rip it out  

[UanaC]

Hello there @rob23 ! 

Thanks for posting and I'm sorry to hear that you've encountered difficulties while pairing your thermostat, but I'll be more than happy to help out. Please press on the Heat Link once to wake it up, press the second time and keep it pressed until you see a solid yellow light. After a few seconds the yellow light should turn in a pulsing blue light. If the pulsing blue light disappears again, do not worry the Heat Link is still in pairing mode. Let me know how it goes.

Thanks in advance, Oana. 

[rob23]

No its still not sorted  i got the engineer out  via  the app  but  he  said  was  wrong thermostat and couldnt replace heatlink  even he couldnt  do it...still no heating  i think ill just have to rip it out  eesh ..then theres cost or  wiring  old thermostat back in  which i cant afford..

[Vladut]

I'm so sorry for any inconvenience cause by this. Would it be possible to send me a short video of how you do the above steps? It will help greatly.

[LarisaL]

Hi there! Just checking in with you. Did you see the message from my colleague?

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.