nest thermostat offline

[cherie312]

Hi does anyone know if you can talk to an actual person for technical support now that Nest has been taken over by Google??  Google sucks literally!! worst, you can't reach a person to talk to, chat, or even send an email for any type of service whatsoever!  They should be ashamed of themselves!  Before Nest merging with Google they were fabulous!  I was able to speak to someone with technical support who helped fix a previous issue with no problem.  Now with Google, it's a ghost town all their numbers are no longer in service! total crap!  I'm pretty sure they can afford to pay staff for some live-person tech support how cheap!  My thermostat is offline and I've tried all of their troubleshooting measures online nothing works.

[SeriouslyWhy]

0808 169 2307 if in the UK

Never had an issue getting through

Good luck

[Markjosephp]

Hello folks,

Thanks for reaching out here in the Google Nest Community Forum.

I appreciate your input, @SeriouslyWhy.

@cherie312, we understand how essential it is to have reliable customer support, especially when dealing with technical issues that impact the functionality of your devices. While we may no longer have the toll-free number, we suggest exploring the Google Nest Help Center as we integrate our support channels into it with the Contact Us Form below the page. 

If there's anything specific you'd like us to convey or if you have additional details to share, please feel free to let us know so we can help you out here in the Community.

Best regards,
Mark