thermostat not reading out to my devices as it did. I no longer at that location and need help.

[Lane]

getting Thermostat connected on my devices. My Wi-Fi was upgraded, and carrier says it shows on. It doesn't show the controls or current statis it used to be orange read out but not now.

[Lane]

getting Thermostat connected on my devices. My Wi-Fi was upgraded, and carrier says it shows on

[MplsCustomer]

@Lane 

Did you update the thermostat's Wi-Fi settings?

https://support.google.com/googlenest/answer/9223192

[Markjosephp]

Hi everyone,

I've duplicated this thread in the main one here. You’ll receive all updates on this issue on the main thread, and we recommend updating and checking this thread when needed.

Thanks,
Mark

[Markjosephp]

Hello Lane,

I'm sorry to hear you're having issues accessing your Nest Thermostat after the Wi-Fi changes. I'd be happy to take a look at this for you.

To isolate:

• Is your thermostat showing offline in the app?
• What type of Nest Thermostat is this?
• Please make sure that you're logged in with the correct email address associated with the app. If so, try checking for other available structures where your thermostat might be connected.

Please let me know how it goes.

Regards,

Mark

[EmersonB]

Hi everyone,

@Lane, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share the information we're asking above. Also, were you able to perform the suggested steps? We'd be glad to hear from you.

I appreciate the help, Mark.
 
Thanks,
Emerson

[EmersonB]

Hey Lane,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
    
Best,
Emerson